Terms of service

These terms govern your use of the Hovermark platform. By signing up, you agree to them. If you're signing up on behalf of an organisation, you confirm that you have authority to bind that organisation.

For procurement teams: a Master Services Agreement (MSA) is available on request and, when signed, takes precedence over these terms.

1. The service

We provide a cloud-hosted, multi-tenant platform for asset inspections, compliance, and maintenance. The service is provided "as a service" — we host, patch, scale, and operate it on your behalf.

2. Your account

You're responsible for keeping your sign-in credentials secure. We strongly recommend enabling Microsoft Entra ID single sign-on, available on Professional and Enterprise.

You're responsible for the actions of users you invite. We'll never grant access to anyone you haven't authorised.

3. Your data

Your data remains yours. We act as data processor on your behalf in line with our Data Processing Agreement at /legal/dpa.

We will not access your customer data except where strictly necessary to deliver the service, prevent or investigate abuse, comply with law, or — at your request — provide support.

You can export your data at any time, in CSV and PDF, and via our REST API.

4. Acceptable use

You agree not to use the service to store unlawful content, infringe third-party rights, or attempt to compromise the security of the platform. We reserve the right to suspend accounts engaged in abuse, with notice where reasonably possible.

5. Fees

Our prices are listed at /pricing. Subscriptions renew automatically unless cancelled before the end of the current term. Annual plans are non-refundable mid-term. VAT is charged where applicable.

6. Free trial

The 14-day free trial is offered without payment information. At the end of the trial, your account is downgraded to a non-billable state. If you don't subscribe within 30 days, we delete your data permanently.

7. Service levels

We aim for 99.9% uptime on Professional and contractually guarantee it on Enterprise. Status and historical uptime are published at status.hovermark.com.

8. Liability

To the extent permitted by law, our aggregate liability under these terms is capped at fees paid in the 12 months preceding the claim. Neither party is liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law (death, personal injury, fraud).

9. Termination

You can cancel from inside the app at any time. We may terminate for material breach, with 30 days to cure where the breach is curable.

10. Changes

We may update these terms with 30 days' notice. Material changes will be communicated in-app and by email to account admins.

11. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England, except that nothing prevents us from seeking injunctive relief in any jurisdiction to protect our intellectual property.

This document was last updated on 1 April 2026.

This document is a launch placeholder. Final wording will be reviewed by external counsel before general availability.